Appointments
Configure Appointment Details
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Appointments can be booked:
Our normal opening hours are Monday to Friday 08:00 to 18:30. Additional appointments are available on Friday mornings between 07:15 – 08:00 and Tuesday evenings 18:30 - 20:00. Appointments can be booked up to six weeks in advance with a doctor or nurse.
We politely request that patients stick to one problem per appointment or request a double appointment if there are multiple concerns that need to be addressed.
All patients aged 85 and over are automatically offered a double appointment.
Your request for an appointment will be dealt with by one of our trained reception staff who will ask some questions to help you to make an appointment with the appropriate clinician or service. You may request to see any doctor, and we do encourage you to follow through your current health problem with the same doctor where possible. Normally, you will be offered the earliest appointment with the doctor of your choice. If the doctor is fully booked, we will try to offer you an earlier appointment with another doctor.
If you feel you need to be seen urgently please tell the receptionist and we will arrange for the duty doctor to contact you on the same day.
We are a Training practice. We train doctors intending to become GPs and Consultants. The process will sometimes involve consultations which are video recorded or where a trainee and trainer are present. In this case your permission will always be requested.
We are also involved in the teaching of undergraduate Medical, Nursing and Physician Associate students.
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you regularly fail to notify the Practice that you are unable to attend, you will be sent a letter informing you of this and you may be removed from the practice list.
Appointments can be cancelled:
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00am on 01706 253300.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed, he/she may ring you to see if the matter can be managed over the phone first. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Extended Access is a local service for local patients offering evening and Saturday appointments with GPs, Nurses and Health Care Assistants. This is not a walk-in service. These will be delivered by a new provider from April 2022.
The Extended Access Service is available by appointment only. During normal hours your GP practice may book an appointment for you, subject to availability. You can request an appointment outside of working hours by asking for the extended access service.
We want to get better at communicating with our patients. Please let our reception team know if you have any information or communication support needs.
We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.
We want to know if you need information in braille, large print or easy read.
We want to know if you need a British Sign Language interpreter or advocate.
We want to know if we can support you to lipread or use a hearing aid or communication tool.
We have a texting service which allows you to receive confirmation and reminders about your appointments. It also allows us to message you with appointment requests and enables our clinicians to communicate with you directly via text.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
